NVIDIA DGX Enterprise Support
Type: Service Tags: NVIDIA, DGX, enterprise support, infrastructure services, education services, AI factory operations Related: NVIDIA-DGX, NVIDIA-DGX-BasePOD, NVIDIA-DGX-SuperPOD, NVIDIA-DGX-B300, NVIDIA-GB300-NVL72, NVIDIA-AI-Enterprise, NVIDIA-Enterprise-Licensing-Guide, NVIDIA-Enterprise-Support-and-Services, NVIDIA-Mission-Control, NVIDIA-BaseOS, NVIDIA-Base-Command-Manager, NVIDIA-DCGM, NVIDIA-Data-Center-GPU-Drivers Sources: https://www.nvidia.com/en-us/data-center/dgx-support/ Last Updated: 2026-04-29
Summary
NVIDIA DGX Enterprise Support and Services is NVIDIA’s support, infrastructure-services, and education-services program for the DGX platform. It helps enterprises keep DGX systems, DGX BasePOD, and DGX SuperPOD deployments operating at production standards through support cases, remote hardware and software support, deployment guidance, onboarding, optimization, training, and optional add-on services.
Detail
Purpose
DGX infrastructure is not just hardware; it is a production AI factory platform with GPU systems, networking, storage, operating systems, drivers, orchestration, and workload software. DGX Enterprise Support provides the human support and services layer around that platform so organizations can deploy, operate, troubleshoot, optimize, and renew DGX environments with NVIDIA expertise.
Support and services scope
- Included enterprise-grade support with 24/7 case intake, remote hardware and software support, onboard diagnostic support, and NVIDIA technical experts.
- Add-on options such as business-critical support, onsite engineers for field-replaceable units, technical account manager support, media retention, onsite spares, site reliability engineering, and coordinated support.
- Infrastructure Specialist services for DGX installation, deployment, custom workshops, DGX orientation, and BasePOD/SuperPOD onboarding.
- Education services and courses covering DGX systems administration, DGX BasePOD administration, DGX SuperPOD administration, and AI infrastructure and operations.
NVIDIA context
This page is the DGX-specific service counterpart to the broader NVIDIA-Enterprise-Support-and-Services page. It belongs next to NVIDIA-DGX, NVIDIA-DGX-BasePOD, NVIDIA-DGX-SuperPOD, NVIDIA-Mission-Control, NVIDIA-BaseOS, NVIDIA-Base-Command-Manager, NVIDIA-DCGM, and NVIDIA-Data-Center-GPU-Drivers because supportability and operations are part of the full NVIDIA AI factory story.
Connections
- NVIDIA-DGX - support/services apply across the DGX platform.
- NVIDIA-DGX-BasePOD - BasePOD deployment and administration are explicit service/training areas.
- NVIDIA-DGX-SuperPOD - SuperPOD onboarding and administration are covered by the support/services program.
- NVIDIA-AI-Enterprise - enterprise software support complements DGX hardware and infrastructure support.
- NVIDIA-Enterprise-Licensing-Guide - AI Enterprise subscription and perpetual licensing define which support services are included or upgraded.
- NVIDIA-Enterprise-Support-and-Services - broad support entitlement, support portal, RMA, value-add services, advisory services, and education guide.
- NVIDIA-Mission-Control - operational software for AI factories that may be supported as part of DGX deployments.
- NVIDIA-BaseOS - validated OS layer for DGX operations.
- NVIDIA-Base-Command-Manager - cluster management layer in many DGX BasePOD/SuperPOD deployments.
- NVIDIA-DCGM - diagnostics and telemetry are part of supported DGX operations.
- NVIDIA-Data-Center-GPU-Drivers - driver lifecycle and support are core operational concerns.
Source Excerpts
- NVIDIA’s DGX Enterprise Support and Services page describes included enterprise support, add-on support services, infrastructure specialist services, and DGX administration training paths.